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Customer Response Co-ordinator
This job has expired, and cannot be applied for.
- Posted By: Pertemps - Newcastle
- Address:
- Contact: 01912557900
- Date Posted: 18th Aug 2008
- Salary: 19000 per year
- Location: Newcastle (NE1 8AQ)
- Reference Code: WC/JG-228343
- Views Since Posting: 541
- Full Description:
We currently have an urgent position to join a highly successful, fast growing and customer focused organisation based in Newcastle upon Tyne.
The role is of a Customer Response Co-ordinator.
The role is to identify, define, analyse and drive the voice of the Customer through the business.
This will be achieved through:
- Analysing the responses from 'what the customer thinks'
- Implement and manage Responses through a variety of methods, including surveys and focus groups
- Communicating the responses through the chain of command
- Supporting Line Managers to ensure Continuous Improvement is being implemented and monitored
- Undertaking Project work to develop service excellence
- Administration and Management of Customer Data and providing necessary action plans and feedback so improvement can be made.
Key Skills and Experience
We are looking toward successful professional from the Customer Sector who can demonstrate key experience within:
- Continuous Improvement
- Research and Implementation
- Customer Management
- Data Processing and Analysis
The successful person will be reporting into the Customer Service Manager and will require key experience of delivering Service Excellence, excellent problem solving skills with excellent analytical skills.
This provided an excellent opportunity to join a thriving company with an excellent reputation, growth forecasts, a salary of 20000 with excellent benefits and progression.
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