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Contact Centre Manager
This job has expired, and cannot be applied for.
- Posted By: HMRC
- Address:
- Contact:
- Date Posted: 2nd Sep 2008
- Salary: £42,586
- Location: Newcastle (Peterlee & Sunderl)
- Reference Code:
- Views Since Posting: 138
- Full Description:
Salary: £42,586
(Starting salary up to £52,500 may be available for an exceptional candidate dependent on location)
Location: Peterlee and Sunderland
Permanent
In HMRC Contact Centres we put the customer at the heart of all we do and aim to deliver efficient high quality and competitive services from a highly committed and motivated workforce. We are going through a significant cultural change to enable us to achieve our Ambitions. Contact Centres employ 10,500 people in 20 sites throughout the UK and handle around 60 million calls from customers on mainly Tax Credits and Taxes enquiries but also a number of smaller business lines.
As Contact Centre Manager you will:
Be an inspirational leader and manage to deliver a great customer experience
Communicate effectively, engage with your people, providing support and development every day
Be dynamic, energetic and resilient with a can do attitude
You will have experience of:
Leading a large operational management area of at least 100 people in a customer-focused, real time environment
Delivering excellent performance across a range of complex operational and people measures
To view the recruitment brochure on-line please click the Apply Button below.
If you require this brochure in an alternative format, please email Debbie.ward@hmrc.gsi.gov.uk or telephone 0151 672 2720.
Closing date: 26th August 2008.
We are having an open day in Manchester on 12th August 2008, (please see full details in the recruitment brochure).
No agencies please.
We welcome applications from people of every background so that our workforce reflects the community we serve.
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