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Operations Manager (Call Centre)

This job has expired, and cannot be applied for.

Posted By: Search Consultancy
Address:
Contact:
Date Posted: 1st Aug 2008
Salary: £40K + car + bonus + benefits
Location: South Tyneside
Reference Code:
Views Since Posting: 269
Full Description:

Operations Manager - £40K plus car + superb benefits

Based: North to Midlands

This is an exciting an challenging role for which we are looking for a unique call centre professional.

The role is supporting the management team across 4 Call Centres (throughout the North and Midlands) taking responsibility of the following areas:

§ Resource Planning & Forecasting
§ Driving the implementation of the overall business plan
§ Drive forward business improvements from identification to implementation
§ Defining and developing strategic proposals
§ Audit and risk
§ Finance and budget control

As the ideal candidate you will have strong contact centre experience at an operational level, ideally within financial services. You will be a strong communicator with superb leadership ability. You must have a flexible and committed approach to working, with the commercial insight to forge new ideas and the energy and drive to implement valuable solutions.

For more information and to apply for this role please send your CV for the attention of Bev O’Brien at Beverley.Obrien@search.co.uk or call directly on 0113 308 8067