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Customer Services Team Manager
This job has expired, and cannot be applied for.
- Posted By: Pertemps - Newcastle
- Address:
- Contact: 01912557900
- Date Posted: 29th Jul 2008
- Salary: 16000 per year
- Location: Newcastle (NE2 1DB)
- Reference Code: WC/JG-224669
- Views Since Posting: 193
- Full Description:
We are currently recruiting for a Experienced Customers Service Team Manager to work for one of the Fastest Growning Companies within the North East area. The company specialise in providing advice, support and guidance on energy efficiency.
The role of Team Manager, you will be responsible for leading, motivating and managing a team of Customer Service Advisors.
You will should ensure that your team are fully engaged and supported to deliver a world-class customer experience and achieve daily, weekly and monthly performance objectives.
You will have the ability to create a positive environment that encourages learning and development to ensure the highest levels of customer service, motivation and commitment are achieved.
Our Team Managers have drive and enthusiasm and enjoy working in a busy and fun environment and want to lead and develop high performing teams.
Duties and Responsibilities will include:
To effectively manage the day to day performance of a team of Customer Service Advisors.
To handle and resolve escalated calls in order to support the delivery of a world class customer experience.
To conduct regular and effective performance management reviews for your team.
To facilitate team meetings and buzz sessions for your team of Customer Service Advisors.
To contribute to monthly sessions in order to drive continuous improvement across the Customer Service Centre.
To complete customer experience quality monitoring for your team of Customer Service Advisors.
To provide regular feedback to Customer Service Advisors on their progress and development.
To provide leadership, motivation, coaching and development to your team of Customer Service Advisors.
Essential Skills and Experience
Proven experience of leading and managing people
Telecommunication Experience is desirable
Experience of delivering performance coaching sessions
Proven ability to problem solve
Well developed written and verbal communication skills
Strong planning and organising skills
Well developed report writing skills
Experience of working with varied and diverse customer groups
Ability to deliver engaging and well structured presentations
Salary is up to 18000, with 23 days holiday, pension scheme and excellent prospects.
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